Shipping Policy

ThoulderFoods.com is proud to offer free shipping on all orders within the continental U.S.A.

(UPDATE April, 2020) - Due to overwhelming demands for our products and supplies, shipping times have temporarily been extended to meet fulfillment needs. We sincerely appreciate your understanding.

ThoulderFoods.com services the continental USA through our various US warehouses. This provides us fast ship times and multiple locations from which we can supply products.

Please note additional fees may be charged where you require an address redirect once an item is in the hands of a carrier ($20 per redirect). Customers are responsible for the accuracy of all shipping address details.

Also note that for any issues with your items either damaged or not being delivered, you must notify us within 2 weeks of placing the order. After that time we will be unable to sort out any discrepancies.

Out Of Stock Shipping Policy

In an effort to reduce excess inventory and expired items, ThoulderFoods.com will no longer be keeping orders open if out of stock. If an order is received and that item is out of stock, we will notify you and cancel the order. When the item becomes available It will be your responsibility to replace the order at your convenience. For orders with more than one item, any in stock items will be shipped, you will be notified, and the out of stock items will be canceled. Your payment will credited to your account if the item is out of stock.

Please contact us for more information on this policy change.

 

STANDARD SHIPPING TO ALASKA/HAWAII

0 - 0.99 lbs = $23.25

1 - 2.99 lbs = $26.75

3 - 4.99 lbs = $31.95

5 - 6.99 lbs = $35.35

7 - 9.99 lbs = $41.35

10 - 11.99 lbs = $49.95

12 - 14.99 lbs = $59.75

15 - 16.99 lbs = $68.35

17 - 19.99 lbs = $76.75

20 - 24.99 lbs = $89.05

25 - 29.99 lbs = $108.45

30 - 34.99 lbs = $125.65

35 - 39.99 lbs = $137.75

40 - 44.99 lbs = $162.05

45 - 49.99 lbs = $171.25

ABOVE RATES DO NOT APPLY TO P.O. BOXES

For higher weights or international orders please contact us for a quote.

Please note that any address changes made after shipment will result in additional $20 redirection fees with shipping carriers.


Returns Policy

Perishable Items. Food and other perishable items are not returnable and non-refundable unless the item is out of date on the date of arrival or the wrong item was shipped. This policy is set in line with US food handling regulations.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

Shipping Rates to Alaska and Hawaii are only a base line, additional charges may be applied. Please contact us for more details.

A 10% duty prepayment will be due before international orders can be shipped. Any difference in duties will be credited back if applicable.

 

support@thoulderfoods.com

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